Cancellation Flow Audit & Compliance Checklist
Audit your SaaS cancellation flow against FTC Click-to-Cancel rules, California ARL, and UX standards. Free interactive scoring checklist.
Audit Compliance Score
0% (0 of 5 requirements satisfied)
1-Click Online Cancellation
Users can complete cancellation online in equal or fewer steps than signup.
No Mandatory Phone Call / Chat
Never force users to call support or wait for live agent confirmation.
Always-Visible Cancel Button
Cancel action remains accessible on every modal step with WCAG AA contrast.
Timestamped Email Confirmation
Immediate automated receipt sent verifying no further charges will occur.
Data Preservation Clarity
Clearly state what happens to account data and how long it remains exportable.
About this checklist
Enforcement actions by the Federal Trade Commission (FTC) and state attorneys general against deceptive subscription practices have made cancellation flow compliance an urgent priority for SaaS companies. Regulators strictly prohibit 'roach motel' tactics, hidden cancellation links, forced phone calls, and manipulative confirmshaming copy. However, compliance does not mean you cannot present thoughtful exit surveys or reason-matched save offers—it simply requires transparency, equal ease of cancellation, and immediate self-service execution. Use this comprehensive audit checklist to evaluate your current cancellation flow across regulatory, UX, and technical checkpoints, ensuring your product preserves customer trust while remaining legally bulletproof.
How It Works
- 1Review the standardized cancellation audit criteria spanning regulatory compliance, UX clarity, and technical reliability.
- 2Check off each requirement that your current cancellation flow satisfies.
- 3Review your total compliance percentage score and review identified failure points.
Formula & Math
Transparent LogicScore (%) = (Passed Checkpoints / Total Checkpoints) × 100
Worked Practical Example
A SaaS audits its cancel flow across 8 criteria. It passes 7 but requires contacting support via email to confirm.
Calculation / Steps
(7 / 8) × 100 = 87.5% Score. Status: 'Needs Review' (Fails FTC direct online cancellation requirement).
Expected Result
Must implement instant automated self-service cancellation to achieve full compliance.
Frequently Asked Questions
What is the primary requirement of the FTC Click-to-Cancel rule?+
Cancelling must be as simple and frictionless as signing up. If users signed up on the web, they must be able to cancel on the web without speaking to a representative.
Can I require users to fill out an exit survey before cancelling?+
A survey can be displayed, but completing it cannot be an insurmountable barrier, and the 'Cancel Subscription' action must remain immediately available.
How does BoolBul ensure 100% compliance?+
BoolBul includes an always-visible, high-contrast cancel link on every screen, provides instant confirmation receipts, and fails open in 1.5 seconds.
Automate retention on your cancel button
BoolBul was purpose-built to comply with FTC Click-to-Cancel and California ARL guidelines, keeping cancellation frictionless and legally safe.
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