Customer Health Score & Churn Risk Builder
Build a weighted customer health score based on product usage, license utilization, support sentiment, and payment health. Free interactive tool.
Calculated Results
Composite Health Score
87/100
Account Status
Champion (80-100)
Prime candidate for case study, referral, or annual expansion offer.
About this tool
Proactive customer success relies on anticipating account dissatisfaction weeks before an administrator visits billing settings to click cancel. A Customer Health Score aggregates diverse behavioral signals into a single standardized 0-to-100 index that categorizes accounts as Champion, Stable, At Risk, or Critical. By weighting four essential dimensions—product usage frequency (40%), license or seat utilization (25%), support ticket sentiment (20%), and billing/payment reliability (15%)—teams can systematically identify fading accounts. Early detection allows customer success managers to intervene with pairing calls or helpful guidance while the account is still recoverable. Use this tool to build a customized, weighted customer health scorecard.
How It Works
- 1Input scores (0-100) across Product Usage, License Utilization, Support Sentiment, and Billing Health.
- 2Review the automated weighted health score calculation.
- 3Inspect the account classification status (Champion, Stable, At Risk, Critical) and recommended action plan.
Formula & Math
Transparent LogicHealth Score = (Usage × 0.40) + (License × 0.25) + (Support × 0.20) + (Billing × 0.15)
Worked Practical Example
An account shows: Usage (85), License Utilization (80), Support Sentiment (90), Billing Health (100).
Calculation / Steps
(85 × 0.4) + (80 × 0.25) + (90 × 0.2) + (100 × 0.15) = 34 + 20 + 18 + 15 = 87.0
Expected Result
Score of 87.0 ('Champion' status; prime candidate for case study or annual upgrade).
Frequently Asked Questions
What weight should product usage carry in a health score?+
Product usage frequency should carry the heaviest weighting because active usage is the primary driver of value perception.
How often should customer health scores be updated?+
Health scores should update automatically in real-time or via daily batch synchronization with your product database.
What should a CS team do when an account enters 'Critical' health?+
Trigger an immediate personal outreach from an executive sponsor or engineer to identify friction points and offer pairing assistance.
Automate retention on your cancel button
BoolBul serves as the ultimate safety net for accounts that slip through health score alerts and proceed to account cancellation.
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